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DEAL NOTE: Crowell & Moring Advises in Strategic Financing Investment with Avaya

San Francisco - August 31, 2021: Crowell & Moring represented, a leading digital trusted identity platform provider, in its series seed financing led by Avaya Holdings Corp.(NYSE: AVYA). Denver, CO-based Journey is now part of the Avaya DevConnect partner ecosystem. With its use of multi-modal biometric technologies—including facial and voice authentication—Journey can confirm customer identity with 99.9999% accuracy in less than two seconds. The Journey digital trusted identity platform, enables enterprises to interact and transact with customers in a secure and simple manner.

Avaya, a $1.7 billion global technology company, is shaping what's next for the future of work with innovation and partnerships that deliver game-changing business benefits. Their cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.

Journey’s award-winning platform simplifies the development of digital relationships between businesses and their customers. Utilizing patented Zero Knowledge™ Network technology, contact center agents, bots, and other self-service applications can request, collect, verify and route customer data—from a variety of biometrics to eSignatures, payments and other sensitive information—without exposing customer data. The Identity Platform blends customer journeys across channels, eliminating the traditional tradeoff between fraud and friction, while simultaneously solving for security, privacy and extraordinary customer experiences. Journey is led by well-known veterans from the contact center, security, and networking industries. 

Crowell & Moring’s deal team was led by San Francisco-based partner Matthew Melville, counsel Matt Pelnar and paralegal Nathaniel Gagnon. In addition, Sam Krause, a senior counsel in the firm’s executive compensation practice, assisted on several thorny issues. The firm worked closely with Brett Shockley, CEO of, a serial entrepreneur with several successful exits, and a former senior executive at leading tech companies including Avaya, Cisco, and Spanlink. Click here for more information.


An Pham
Senior Communications Manager