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COVID-19 Benchmarking Survey Results

Client Alert | less than 1 min read | 03.18.20

As part of our continuing commitment to help our clients address the effects of COVID-19, we are providing the initial, anonymized, and aggregated results from our benchmarking questionnaire.  We continue to gather information and update the responses, but given the rapidly changing environment, we wanted you to have this information sooner than later. 

Our teams are working around the clock to address these and other impacts.  Please reach out if you need assistance, and above all else, our best wishes for your continued good health.

Insights

Client Alert | 3 min read | 12.13.24

New FTC Telemarketing Sales Rule Amendments

The Federal Trade Commission (“FTC”)  recently announced that it approved final amendments to its Telemarketing Sales Rule (“TSR”), broadening the rule’s coverage to inbound calls for technical support (“Tech Support”) services. For example, if a Tech Support company presents a pop-up alert (such as one that claims consumers’ computers or other devices are infected with malware or other problems) or uses a direct mail solicitation to induce consumers to call about Tech Support services, that conduct would violate the amended TSR. ...