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Face Time, Surveys Boost Client Service At 17 Firms: GCs

Nov.30.2011 — Legal Industry Law360

Crowell & Moring is listed among 17 firms that received praise from corporate counsel for improving their client focus in the BTI Client Service A-Team 2012 report by the BTI Consulting Group Inc.

According to the article, “While many firms have been increasing their emphasis on client service to remain competitive, a few made strong pushes toward more in-person meetings, satisfaction surveys and follow-up calls this year, earning them the designation of most improved in a new survey of corporate counsel.”

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