Insurance

In the UK and in certain other jurisdictions in which we operate, we are required to have in place professional indemnity insurance. Details of Crowell & Moring, LLP’s compulsory professional indemnity insurance as required by the SRA in the UK is as follows. The insurers writing our compulsory cover are Liberty Mutual Insurance Europe Limited. This insurance covers Crowell & Moring’s legal practice in London, and will extend to acts or omissions wherever in the world they occur.

Solicitors Regulatory Authority Transparency in Service Information

We are committed to providing you with the highest standard of service. However if at any point you have any queries or concerns on any aspect of our service (including a bill) then you should let us know immediately so we can do our best to address the problem. It may be helpful to contact the person who is working on your case to discuss your concerns, and we will try our best to resolve any issues at this point. If this does not resolve things to your satisfaction, or you would prefer not to speak to the Partner supervising your particular case, then you should contact our London Office Managing Partner or our General Counsel. We aim to resolve any issues quickly, and making a complaint will not affect how we handle your case.

If for any reason we are unable to resolve matters between us within eight weeks, you may be entitled to ask the Legal Ombudsman of England and Wales to investigate your complaint independently. This will not affect how we handle your case. Before accepting an application to investigate a complaint, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. There are time limits for making such an application, generally within six months of our final written response to your complaint, although you should check the Legal Ombudsman website for full details (www.legalombudsman.org.uk), contact them by telephone on 0300 555 0333, by email (enquiries@legalombudsman.org.uk), or by writing to: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. If your complaint is about your bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors’ Act 1974. If all or part of a bill remains unpaid, we may be entitled to charge interest.

If you consider that we have breached a Solicitors Regulation Authority Principle please refer the matter directly to the Solicitors Regulation Authority. Details of the procedure that they follow are given on their website at www.sra.org.uk.