Innovation in Service

Crowell & Moring believes it is time for law firms to reinvent their relationship with clients in order to forge a true partnership. The misalignment of interests between law firms and their clients shows itself in issues ranging from billing arrangements to knowledge management.

In this two-part article in The National Law Journal, Crowell & Moring chairman Kent Gardiner addresses why law firms, through commitment to client service, must rethink their business models, their talent-development models, and their fundamental role as critical strategic advisers to businesses they understand intimately. Read more here:

Part One: "Firms Need to Reinvent Relationships with Clients"
Part Two: "Reinvented Law Firms Emphasize Collective Knowledge"

Innovation in Billing
Partners Kathryn Kirmayer and Robert Lipstein co-author an article with CSX senior counsel Thomas Anderson for ACC Docket, the journal of the Association of Corporate Counsel: "How Tomorrow Moves: CSX Uses Scorecards to Help Outside Counsel Stay on Track."

For more: Value-Based Billing | Secondments